The tariffs are exclusive of Goods and Service Tax (GST), unless mentioned otherwise. One month denotes 30 days unless specified otherwise.
The Plans are intended only for personal use of included services. SCUD reserves the right to discontinue the free Voice and Unlimited data benefits offered as part of the Plans in case of misuse/ fraudulent use/ unauthorised telemarketing and commercial use.
Benefit mentioned in the Top-up voucher refers to data which can be used for availing existing plan benifit, while the subscriber is on an active plan.
The prepaid recharge once processed, can neither be refunded for cash nor be transferred to any other account.
Unutilized free benefits will be forfeited at the end of validity unless specified otherwise.
Commercial use policy of 3000 GB and post speed 1 Mbps applicable on all Truly Unlimited Plans.
Shifting charges of Rs 1000/- applicable if subscriber wish relocates within the feasible limits.
Latency to any gaming server depends upon several factors that are beyond our control and we also do not guarantee specific latency to a specific destination
Free OTT content subscription is available strictly for customer TV or Android Box, Amazon Firestick, and not for mobile devices.
Speed mention in all plans are up to speed, and not guaranteed symmetrical bandwidth.
Pro lan side technical support is available for problems related to the wifi router used as a range extender.
Performance of OTT Apps Content is not guaranteed, as the services are being provided free of cost to subscribers.
OTT Apps Subscription may or may not be part of future subscription renewal.
For Voice Facility FUP is applicable which is defined by the company
Privacy Policy, Cancellation & Refund Policy
This website www.scudcommunication.com (hereinafter referred to as the “Website”) is owned, operated and managed by Scud Communication Private Limited (“Scud” or “we” or “our”), a company registered under the provisions of Indian Companies Act, 1956, having its registered office at Flat no 3 Akshay Chembers Behind Agarwal Hospital M J College Area Jalgaon Maharashtra 425001 and is intended to provide information about the products/services of Scud and its group/associate companies which is engaged in providing revolutionary and disruptive Business Internet Access (“BIA”) products powered by Optical fiber, Data-Centre Products offering metered power, Internet Services, Internet Data Centre, and other value added services which deliver an unfair advantage of abundance to the consumers/end users enabling them to do much more within their budgets. Further, in order to demonstrate its commitment to the privacy of users of this Website, we would like to present this Privacy Policy.
IntroductionThis Privacy policy describes our policy for collection, use, disclosure, retention, and protection of your personal information from fraud, misuse etc. It applies to our Website and all its pages and to any of application, service, or tool (collectively the “Services”) where this Privacy Policy is referenced, regardless of how you access or use them, including through mobile or any other devices such as an iPad.
Protecting data is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you, in the manner set forth in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect such information which is relevant to our dealings with you. We will only keep your information for as long as law either requires us to or as is relevant for the purposes for which it was collected.
User consent to Privacy PolicyAny person accessing, browsing or otherwise using this Website located at this Website, either manually or via an automated device or program, shall be considered a “User” and is addressed as “User” or “You” in this policy. The purpose of this Privacy Policy is to explain the type of information that we collect from you, what we do with that information, and with whom we share this information.
By accessing, browsing or using this Website, you acknowledge that they have read, understand, agree and consent to the Terms and Conditions (“T&C”) of the Policy. Your consent to the collection, use, and disclosure of your information including personal information and anonymous browsing information (collectively the “Information”) pursuant to the terms of this Policy. If you do not consent to these T&C, please do not access, browse, or use this Website. If you do not provide the information we require, we may not be able to provide all of our Services to you.
Collection of InformationThe data(s) such as Customer Billing and Personal Profile will be collected using a safe and smooth procedure which is as simple as filing a Customer Application Form (“CAF”) and all those data(s) will ultimately be stored with our Billing Partner (“Third Party”) which shall not be disclosed publicly as per Rule 6 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
The personal information we collect includes the following information: Information such as your name, mailing address, telephone numbers, email addresses, PAN Card details and other information such as Office address, Installation address Anonymous Browsing Information: Our servers may collect your Internet Protocol address (IP address, your computer’s operating system, name of the domain you used to access the Internet, the website you came from and the website you visit next Financial information (such as credit card or bank account numbers) in connection with a transaction, which we do not store at our Website as we are using a payment gateway service provider.
Use of Personal InformationWe use the personal information we collect from you in our endeavours to serve you in a better way and more particularly: Transaction Processing Customer Services Personalized Advertising & Marketing To administer contests, survey etc. Sending Newsletter/promotional e-mails For detection, prevention, mitigation and investigation of fraudulent or illegal activities We retain your personal information as long as it is necessary and expedient for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our terms of use and take other actions permitted or required by applicable Indian laws. In the event it is no longer required for us to retain your personal information, we dispose it off in a secure manner according to our relevant policies. To whom Scud shares your information with?If we have your consent to share personal information, we may do so.
We may provide to others the aggregate statistics about our users’ site activity for purposes of marketing, promotion or similar activities. None of these statistics will identify you personally. We may disclose Information about our users to others if we have a good faith belief that we are required or permitted to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of our or others.
In the event that we decide to sell all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company.
Applicable law/International issuesInformation that is submitted to this Website will be collected, processed, stored, disclosed and disposed of in accordance with applicable Indian laws. If you are a Non-Resident Indian (“NRI”) User, you acknowledge and agree that we may collect and use your Information and disclose it to other entities outside your resident jurisdiction, as discussed in “To whom Scud shares your information with?” above. In addition, such Information may be stored on servers located outside your resident jurisdiction. Indian law may not provide
the degree of protection for personal information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Policy, understand it, agree to its terms, and further consent to the transfer of such information outside your resident jurisdiction. If you do not consent to the terms of this Policy and have already provided us with Information, please contact us at support@scudcommunication.com and let us know how you would like us to handle such Information.
Linked Internet websitesThis Website provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to other websites not controlled by Scud. These hyper linked websites may contain privacy provisions that are different from those provided herein. We are not responsible for the collection, use, or disclosure of information collected through these websites, and Scud expressly disclaims any and all liabilities related to such collection, use, or disclosure.
SecurityThis Website has security measures to protect against the loss, misuse, and alteration of the Information that is submitted to Scud and is under its control. We make no representations or warranties with regard to the sufficiency of these security measures. We shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Policy as a result of a security breach or technical malfunction. Certain information may be transmitted to you by email. In addition, users’ communications through the Website are, in most cases, viewed only by you and anyone to whom you address your message. As the operator of the Website, we may need to review or monitor your electronic mail and other communications from time to time as may be required by law. Therefore, you should not expect to have a right to privacy in any of your communications.
Business TransitionsIn the event that, Scud goes through any business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via a prominent notice on the Website for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Amendments to Privacy PolicyWe reserve the right to amend this Policy periodically. Any amendments made to this Policy will be considered effective immediately after the amendments are posted on the Website.
If we decide to change this privacy policy, it will post those changes to this privacy statement and will give notices of the changes on the homepage of the Website, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
How to contact Scud? Any questions or clarifications with respect to this Policy can be sent to Scud at: support@scudcommunication.com or by normal/physical mail addressed to: Flat no 3 Akshay Chembers Behind Agarwal Hospital M J College Area Jalgaon Maharashtra 425001
